Aldo Al Agent for Sales and Customer Support

Aldo Contact Center (ACC) is a comprehensive solution to deliver superior Customer Experience (Cx) for a variety of engagements, including product sales and product support. Aldo Contact Center is built using the state of the art LLM based AI Agent and latest communication technologies.

Aldo Contact Center comprises of AI Agent and Live Agent where live agents can engage with customers via audio call, video call and chat. What differentiates ACC is that AI Agent can conditionally handover the conversation to a Live Agent where customer can speak to a Live Agent via chat, audio call or a video call.

Now, you have a choice to provide an AI Agent only support or escalate AI Agent chat to a live agent. Elevate your customer experience to new heights with Aldo AI Agent (A3). Designed to deliver exceptional support across sales, inquiries, and general assistance, Aldo AI Agent (A3) harnesses the power of cutting-edge Large Language Model technology, ensuring unparalleled service tailored to your needs.

Aldo AI Agent Features

Custom Configuration

Tailor Aldo AI Agent to suit your specific needs, whether for internal use, customer support, or direct interaction on your website.

24/7 Support

Provide round-the-clock assistance to customers, ensuring their needs are met whenever they arise.

Intelligent Escalation

Aldo AI Agent intelligently escalates interactions to live agents when necessary, ensuring seamless transitions and optimal service.

Efficiency Boost

Collect vital customer information upfront to reduce average handle time (AHT) and enhance agent productivity.

Focus on High-Value Work

Free up agent time to tackle complex cases and focus on delivering exceptional service.

Multi-Modal Interaction

Engage with Aldo AI Agent via both text and speech, catering to diverse user preferences.

Scalable Solution

Configure multiple AI Agents tailored to specific roles, such as technical support, sales assistance, or product guidance.

Transform your customer support experience with Aldo AI Agent – The ultimate solution for driving customer satisfaction, increasing sales, and optimizing operational efficiency.