Aldo Contact Center

Unlock the Power of Seamless Customer Engagement

Experience the perfect balance of efficiency and personalization that keeps your customers engaged and satisfied, turning your website into a powerful tool for business growth and customer retention.

In today’s digital landscape, companies invest heavily in email, social media, and search marketing to drive customers to their website, yet lose 70% of visitors to impersonal chatbots, inadequate replies, forms filling and dealing with frustrating IVR and long waits on phone calls. Aldo Contact Center (ACC) addresses this challenge by combining conversational AI with timely human interaction and transforming potential drop-offs into loyal customers.

Aldo Contact Center AI agent transforms your website into a 24/7 sales and support powerhouse. This cutting-edge platform seamlessly blends AI technology with human touch, offering round-the-clock automated interactions as well as instant live chat, audio and video call capabilities. ACC’s smart AI agent greets visitors and handles initial inquiries, while seamlessly transitioning complex issues to live agents when needed.

Boost Sales, Enhance Customer Loyalty, and Elevate Customer Experience

All from a single, easy-to-deploy, no-code platform

Boost Revenue with timely engagement and personalized customer experience
Delight customers with quick answers and faster problem-solving using AI and human expertise
Improve customer loyalty with superior customer experience (Cx)
Boost conversions and grow sales by engaging high-intent website visitors in real-time
Maximize customer satisfaction with 24/7 AI Agent availability
Boost customer acquisition efficiency and cut customer problem resolution time

Aldo Contact Center Key Features

Easy to Deploy, Multi-mode Communication (AI and live chat, audio/video calling, screen sharing)
24/7 AI Agent resolves up to 80% of sales and support queries
Seamless bridging between AI Agent and Live Agent for ultimate engagement
Browser-based for universal access: Desktop and Mobile Phones
AI-driven multi-lingual chat and live chat, voice memo, voice typing and file sharing
Customizable AI Agent skills for various roles (customer support, acquisition, lead generation)
AI chat and Live chat / audio, video and screen share recording

Aldo Contact Center Benefits

Tailor AI Agent Skills to Your Use Case

Customize AI Agent for roles like customer support, customer acquisition, lead generation, AI Agents for live support agents, etc. to meet your unique business requirements.

Maximize Customer Satisfaction with 24/7 Availability

Provide continuous, round-the-clock support to ensure that customer needs are met any time, AI chat can be transferred to live chat/call for level 2 / premium support.

Engage Customers at the Most Opportune Time

Engage with your website visitors (high intent to purchase your products or services) by providing them with a one click audio/video call or calendar access to schedule a call back. Drive conversions, grow sales.

Boost Efficiency and Cut Resolution Time

Streamline customer interactions by gathering essential information upfront, reducing average handle time (AHT) and increasing agent productivity.

Give Customers Choices

AI driven multi-lingual AI chat and live chat, voice memo and voice typing. Engage from desktop or mobile browser without revealing phone number.

Enterprise Version Adds...

Add Agents by Role

Support, Sales, etc. to Build unique Call Buttons for Each Page (web URL)

File Cabinet

A Folder with Docs and Files at Agents Fingertip to Share/View

Agent Analytics

Agent Login Hours, Number of Calls Answered, etc.

Set Agent Info & Permissions

Priority, Language, Call Types, Recordings, File Cabinet, etc. Activate/Deactivate Agent

Add Supervisor

Agent can Add an Expert or a Supervisor into a Call

Customer Analytics

Called from, Call Type, Call Duration, Called from Location, etc.

Smart / Skill Based Routing

Route to Right Agent Team using Language and Priority Settings

AI Agent for Agent

Live Agents can access AI agent that is internal facing from within a live call

Agent Monitoring / Barge In

Supervisor can monitor Agent state in real-time. Can self invite to join a live call session

Works with the Following Platforms

Easy Integration with a simple embed code

Embed Code is tested to work on the platforms listed here. We will be adding more to the list on an ongoing basis.

JavaScript Embed Code should work on any platform, websites and web applications. Audio, Video Calls Run on Aldo Platform in a separate browser window, offering the highest compatibility.

E-mail to marketing@irevomm.com if your have specific requirements or platforms supported question.

Simple to Setup, Easy to Use

No hidden or variable costs – Unmetered audio / video calling

Aldo Web Connect platform delivers powerful and customizable solutions to engage with customers. Easy integration with your existing tech stack via Java Script embed code guarantees rapid deployment. With 80% of the solution ready out-of-the-box, Aldo eliminates the need for complex system overhauls or technical headaches.

Whether it’s configuring and training AI Agent or integrating live chat, voice, or video calls, Aldo Web Connect offers customizable features that fit seamlessly into your website. No need for complicated setups and complicated billing – just place the embed code for AI agent and call button(s) on your website and go live in no time.

No-code platform: Go live in as little as one day

Easy to train AI Agent with website content, documents, and prompts

API and development-free setup and customization

Rapid deployment with JavaScript embed code

Customizable features for theming and placement that fit seamlessly into your website

White-glove onboarding for all annual and custom plans

A Platform that Puts Your Security and ROI First

Call Security

ACC application runs on iRevo platform on AWS, does not reside on your server
Aldo Contact Center live calls can be set up to require website visitor to enter a password
Live agent can upgrade a chat session to a live A/V call or give screen share permission
Live agent can mute website visitor’s audio or pause video

Data Security

256-bit military-grade encryption for all call data
Top-notch security protocols like DTLS and SRTP
Complete end-to-end call data encryption
Encrypted storage for chat, audio and video recording data
The ACC application runs in a browser. No software to install and maintain, removing the threat of cyber-attacks via malware.

Ready to transform your customer service with AI-powered human touch?

Aldo Contact Center (ACC) is your partner in creating meaningful connections that fuel sales and customer loyalty. With ACC, you’ll revolutionize your online presence, delivering exceptional customer experiences consistently. Choose Aldo Contact Center and watch your business grow.

Schedule a demo today to see how our Conversational AI agent and live agent in a single platform can revolutionize your customer interactions!